Refund & Cancellation Policy
How returns, refunds and cancellations work when Mockshopping is a discovery platform, not a seller.
1. Summary
2. Products bought from brands or sellers
- Check the seller’s return, refund and cancellation policy before ordering.
- Contact the seller directly for cancellations, returns, replacements and refunds.
- Keep your order confirmation and invoice.
We are happy to point you in the right direction if you are unsure who to contact, but we cannot approve or process these requests.
3. Membership and Discovery Points
- Membership is currently free, so there is nothing to refund.
- Discovery Points have no cash value and are not refundable or exchangeable for money.
- If paid plans are introduced, their cancellation and refund terms will be shown clearly at the time of purchase.
4. Reward products
Free or discounted reward products are supplied through participating brands. Rewards are non-transferable and cannot be exchanged for cash. If a reward arrives damaged, defective or incorrect, follow the steps in our Shipping Policy and we will coordinate a replacement with the brand where possible. Discounted purchases follow the brand’s own return terms.
5. How to raise a concern
Email mockshopping7@gmail.com with your registered email, a short description and any photos. We aim to respond within 3 working days.
6. Contact
India Shop (sole proprietorship), operating Mockshopping
Bhandup (West), Mumbai – 400078, India
Email: mockshopping7@gmail.com