Return & Refund Policy

At Mockshopping, we are committed to providing a transparent and positive experience for our community. As a product discovery platform, Mockshopping may feature products, offers, promotions, and brand collaborations from participating brands.

Please review the following policy regarding returns, refunds, and order-related concerns.

1. Club Pass Membership

  • Club Pass purchases are non-refundable once access has been activated.
  • Membership benefits, community access, and participation opportunities become available immediately after activation.
  • If you experience a billing issue or duplicate payment, please contact our support team for assistance.

2. Product Orders

  • Products featured on Mockshopping may be fulfilled by participating brands or authorized partners.
  • Return, replacement, cancellation, and refund eligibility may vary depending on the brand, product category, and promotion.
  • Customers should review the specific terms provided at the time of purchase before placing an order.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Contact our support team within 48 hours of delivery.
  • Include your order details and clear photos of the product and packaging.
  • Additional information may be requested to help investigate the issue.
  • Verified cases will be resolved in accordance with the applicable brand or fulfillment partner policy.

4. Shipping & Delivery

  • Delivery timelines may vary based on product availability, brand fulfillment schedules, and shipping location.
  • Mockshopping is not responsible for delays caused by courier partners, natural events, government restrictions, or circumstances beyond reasonable control.
  • Customers are responsible for providing accurate shipping information at the time of order placement.

5. Order Cancellations

  • Cancellation eligibility depends on the order status and the policies of the participating brand or fulfillment partner.
  • Once an order has been processed or shipped, cancellation requests may not be possible.
  • Please contact support as soon as possible if you need assistance with an order.

6. Contact Us

For questions regarding returns, refunds, replacements, or order-related concerns, please contact our support team through the Contact Us page.

Policy Updates

Mockshopping reserves the right to update or modify this policy at any time. Any changes will be published on this page and become effective immediately upon posting.